> For the complete documentation index, see [llms.txt](https://docs.infotopics.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.infotopics.com/writebackextreme/troubleshooting-and-faq/extension-errors/single-sign-on-saml/authentication-method-by-which-the-user-authenticated-with-the-service-doesnt-match-requested-auth.md).

# Authentication method by which the user authenticated with the service doesn't match requested auth

Whenever you suddenly get an error with Single Sign On related to the authentication method Password Protected does not match the .... with Microsoft please follow this link: 

<https://learn.microsoft.com/en-us/troubleshoot/azure/active-directory/error-code-aadsts75011-auth-method-mismatch>

#### Solution 1:

Logout from your Edge browser and login again to reset the user profile in the browser.

#### Solution 2:

Set the `requestedAuthnContext` to false by adding the following lines to your `wbe.config.yaml`:

```yaml
writeback-extreme:
  env:
    # ..other environment variables
    portal:
      saml:
        xml_validation: true
        requested_auth: false
```

Note: Environment variables defined in the config will be automatically be uppercased when starting the application.


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