> For the complete documentation index, see [llms.txt](https://docs.infotopics.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.infotopics.com/writebackextreme/troubleshooting-and-faq/extension-errors/writebackextreme-not-working-on-tableau-desktop-or-tableau-cloud-local-machines.md).

# WriteBackExtreme not working on tableau desktop or tableau cloud (Local machines)

If you are experiencing issues using WriteBackExtreme on Tableau Desktop or Tableau Cloud from your local machine, while it works fine on other systems, the most likely cause is missing **root certificates** on your device. These certificates are required to establish a secure connection between Tableau and the WriteBackExtreme extension.

Installing the required root certificates on your machine normally resolves this issue immediately.\
To avoid connection problems in the future, make sure the correct root certificates are installed on all business user machines. When you encounter connection issues, always check for certificate-related errors or run a certificate validation step.

This applies to Tableau Desktop, Tableau Cloud, and both the Enterprise and SaaS versions of WriteBackExtreme.

<figure><img src="https://content.gitbook.com/content/0gkOLIfzuEyMP2kvoT9o/blobs/1SDh3iK8HL6wzsA4YaKO/image.png" alt="" width="375"><figcaption><p>Error Message</p></figcaption></figure>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.infotopics.com/writebackextreme/troubleshooting-and-faq/extension-errors/writebackextreme-not-working-on-tableau-desktop-or-tableau-cloud-local-machines.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.