WriteBackExtreme not working on tableau desktop or tableau cloud (Local machines)

If you are experiencing issues using WriteBackExtreme on Tableau Desktop or Tableau Cloud from your local machine, while it works fine on other systems, the most likely cause is missing root certificates on your device. These certificates are required to establish a secure connection between Tableau and the WriteBackExtreme extension.

Installing the required root certificates on your machine normally resolves this issue immediately. To avoid connection problems in the future, make sure the correct root certificates are installed on all business user machines. When you encounter connection issues, always check for certificate-related errors or run a certificate validation step.

This applies to Tableau Desktop, Tableau Cloud, and both the Enterprise and SaaS versions of WriteBackExtreme.

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