Troubleshooting & FAQ Overview

This section helps you quickly diagnose and resolve common WriteBackExtreme issues across installation, configuration, and day-to-day usage.

Whether you are setting up WriteBackExtreme for the first time or maintaining an existing deployment, the pages in this section guide you through the most frequently reported problems and their solutions.

Application startup

Issues starting WriteBackExtreme services, containers, or background processes.

Management console

Login problems, configuration errors, and unexpected Management Console behaviour.

Database errors

Connection failures, schema issues, write errors, and database permissions.

Extension errors

Errors shown in Tableau dashboards, writeback failures, and authentication issues.

Frequently asked questions

Quick answers to common questions about setup, security, licensing, and behaviour.

Logging

WriteBackExtreme keeps track of errors in log files. These log files can be viewed in the management console and are also visible in the file storage on the machine.

• In the management console, Click on Info & License in the menu and click the pink System logs button. At the left there is a list of log files. The left part of the page shows the lines in the log files. Clicking on a line will open the details of the log item. There is also a download logs button that will compress all log files into a zip file for easy sending.

• In the directory where WriteBackExtreme.exe is installed, there is a directory .app-runtime/storage/logs which contains all log files. (On linux this will be at /usr/local/share/writebackextreme/.wbe-runtime/storage/logs)

When you encounter an error in the application, it is always helpful to send the logs with the support ticket so we can directly start investigating.