> For the complete documentation index, see [llms.txt](https://docs.infotopics.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.infotopics.com/trulyp/installation-and-troubleshooting/troubleshooting.md).

# Troubleshooting

Something not working as expected? Find your symptom below and follow the link to the solution. In almost every case, the [logs](/trulyp/installation-and-troubleshooting/operations/logs-and-diagnostics.md) tell you what's going on, so have a look there first.

| Symptom                                                                             | Where to look                                                                                                                                                                               |
| ----------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Trulyp doesn't start, or stops shortly after starting                               | [Trulyp does not start](/trulyp/installation-and-troubleshooting/troubleshooting/application-startup.md)                                                                                    |
| Trulyp doesn't start after a server reboot                                          | [Trulyp does not start](/trulyp/installation-and-troubleshooting/troubleshooting/application-startup.md#trulyp-doesnt-start-after-a-reboot)                                                 |
| `bind: address already in use` or "Port … is already in use"                        | [Trulyp does not start](/trulyp/installation-and-troubleshooting/troubleshooting/application-startup.md#the-port-is-already-in-use)                                                         |
| Trulyp is unreachable after changing the domain, port or certificate                | [Setup, domain and certificate problems](/trulyp/installation-and-troubleshooting/troubleshooting/setup-and-access.md)                                                                      |
| The certificate upload fails during setup                                           | [Setup, domain and certificate problems](/trulyp/installation-and-troubleshooting/troubleshooting/setup-and-access.md#certificate-upload-errors)                                            |
| You can't sign in with your customer portal account, or the license can't be loaded | [License and portal](/trulyp/installation-and-troubleshooting/troubleshooting/license-and-portal.md)                                                                                        |
| "License is expired"                                                                | [License and portal](/trulyp/installation-and-troubleshooting/troubleshooting/license-and-portal.md#license-is-expired)                                                                     |
| You're locked out of your administrator account                                     | [Locked out of the administrator account](/trulyp/installation-and-troubleshooting/troubleshooting/admin-access.md)                                                                         |
| The Docker container doesn't start, or your data is gone after an upgrade           | [Docker](/trulyp/installation-and-troubleshooting/troubleshooting/docker.md)                                                                                                                |
| An ODBC driver or DSN isn't found when creating a connection                        | [ODBC drivers and DSNs](/trulyp/installation-and-troubleshooting/troubleshooting/database-drivers-odbc.md)                                                                                  |
| A database connection fails with an SSL or certificate error                        | [SSL/TLS certificate validation errors](/trulyp/installation-and-troubleshooting/troubleshooting/application-startup/ssl-tls-certificate-validation-errors-when-connecting-to-databases.md) |
| "Given table name … already exists for given connection"                            | [Given table name xxx already exists](/trulyp/installation-and-troubleshooting/troubleshooting/other-error-messages/given-table-name-xxx-already-exists-for-given-connection.md)            |
| "Seats Exceeded" or "User limit reached"                                            | [FAQ](/trulyp/installation-and-troubleshooting/faq.md)                                                                                                                                      |

Still stuck? Contact our support team and include the information listed in [What to send to Support](/trulyp/installation-and-troubleshooting/operations/logs-and-diagnostics.md#what-to-send-to-support).


---

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