> For the complete documentation index, see [llms.txt](https://docs.infotopics.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.infotopics.com/trulyp/installation-and-troubleshooting/faq.md).

# FAQ

Quick answers to the questions we hear most often. Don't see yours? Check [Troubleshooting](/trulyp/installation-and-troubleshooting/troubleshooting.md) or contact our support team.

## Does Trulyp have a health check endpoint for load balancers?

Yes. Call `https://<your-trulyp-domain>/health` (or `http://` without SSL). It returns status `200` with `Application is running` when Trulyp is up, and `503` otherwise. There is also `/health/portal` to check the connection to the Apps for Tableau portal. See [Health checks](/trulyp/installation-and-troubleshooting/operations/health-checks.md).

## Which platforms does Trulyp run on?

Windows 10 or newer and Windows Server 2016 or newer, Linux on AMD64, and Docker (`linux/amd64`). See the [requirements](/trulyp/getting-started/trulyp-installation/on-premises-installation/requirements.md).

## Can I move my WriteBackExtreme installation to Trulyp?

Not automatically, for now. See [Upgrading from WriteBackExtreme](/trulyp/getting-started/trulyp-installation/upgrading-from-writebackextreme.md).

## "Seats Exceeded" warning when trying to view an extension

<figure><img src="https://2312557015-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWbWxEBax8PKTjFYRLWgi%2Fuploads%2FGeGUnjwRrN6klauoLeOr%2Fimage.png?alt=media&amp;token=fc162a31-7568-4af1-976d-0d2830352d93" alt=""><figcaption></figcaption></figure>

Your Trulyp license has a fixed number of seats. If you see this screen, all seats are taken, so there is no seat left for you to claim. Ask your Trulyp administrator to free up a seat or to extend the license.

For a detailed explanation of how seats are counted, see [Members and your Trulyp license](/trulyp/settings/members-teams-roles-and-access/members/members-and-your-trulyp-license.md).

## "User limit reached" warning in members overview

Your Trulyp license has a fixed number of seats, and they are all in use. New members, and people who weren't added through Tableau sync, can't view extensions until a seat is free.

Do you have **unmatched** extension viewers? Run a [Tableau sync](/trulyp/settings/tableau-sync.md) to match them to members: matched viewers no longer take a seat of their own.

<figure><img src="https://2312557015-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWbWxEBax8PKTjFYRLWgi%2Fuploads%2F0d8xipKzosIuTBXri3vp%2Fimage.png?alt=media&amp;token=dbc9a7ce-4807-4949-aa96-70a12fd442ae" alt=""><figcaption></figcaption></figure>

For a detailed explanation of how seats are counted, see [Members and your Trulyp license](/trulyp/settings/members-teams-roles-and-access/members/members-and-your-trulyp-license.md).


---

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