# Installing extensions

In order to install your products while offline, follow these steps:

### 1. Prepare your files

You’ll need the following files:

* The **product zip file** (for example: `super-tables-enterprise-5.5.3.zip`)
* The **license file** (`license.lic`)

Download these files from the **AFT Company Portal**:

> <https://my-appsfortableau.infotopics.com/>

Make sure you don't rename the lic file or zip file so they keep their original names.

### 2. Locate the uploads folder

Open the following directory on the system running the **AFT Extension Manager**:

```
/AFT Extension Manager/uploads/
```

If the folder does not exist, it will automatically be created the next time Extensions Manager starts.

### 3. Upload product files and license

Place your downloaded files into the `/uploads/` folder.\
You can do this in one of two ways:

#### Option 1 — One license for all products (most common)

If your license covers multiple products:

1. Place all the product `.zip` files and a single `license.lic` in `/uploads/`.

Example:

```
/AFT Extension Manager/uploads/
  ├── super-tables-enterprise-windows-5.5.3.zip
  ├── show-me-more-enterprise-windows-3.2.2.zip
  └── license.lic
```

Use this method if your license file applies to multiple products (e.g. one company-wide license for all extensions).

#### Option 2 — Individual licenses per product

If each product has its own license:

1. Install each product one by one:
   * Place only **one** product `.zip` file in `/uploads/`.
   * Place its corresponding `license.lic` alongside it.
   * Restart the Extensions Manager.
2. Repeat this for each product.

Use this method if you have **separate licenses per product**.

> “If you prefer to upload a license manually in the web interface, see section [/pages/UsvlqVALvzvhyXiHLaho#id-2.-manually-upload-the-updated-license-offline-only](https://docs.infotopics.com/extensionsmanager/installation-guide/configuration/offline-configuration/pages/UsvlqVALvzvhyXiHLaho#id-2.-manually-upload-the-updated-license-offline-only "mention")”

### 4. Restart the ExtensionsManager

After placing your files in the `/uploads/` folder, restart the Extensions Manager to begin the installation process. Use the appropriate method based on your operating system and how Extensions Manager is configured.

#### Windows

**If Extensions Manager is set up as a scheduled task:**

1. Open **Task Scheduler**.
2. Locate the **ExtensionsManager** task.
3. Click **Run** to start it.
   * If it’s already running, click **Stop**, then **Run** again to restart the service.

**If Extensions Manager was started manually (by double-clicking the executable):**

1. Open the **Windows taskbar** (system tray).
2. Locate the **AFT Extensions Manager** icon (pink dinosaur logo).
3. Right-click the icon and select **Shutdown AFT ExtensionsManager** to stop it.
4. After the program closes, start it again by double-clicking the executable&#x20;

#### Linux

**If the ExtensionsManager runs as a systemd service:**\
Restart it using:

```
sudo systemctl restart aft-extensions-manager
```

You can also stop or check the service status with:

```
sudo systemctl stop aft-extensions-manager
sudo systemctl status aft-extensions-manager
```

**If the ExtensionsManager was started manually in a terminal:**\
Stop the running process (for example, with `Ctrl+C`),\
then restart it using the same command you originally used to launch it.

> **Tip:** After Extensions Manager restarts, it will automatically detect any product `.zip` and `license.lic` files in the `/uploads/` folder and begin installation.
>
> After installation, you can open Extensions Manager in your browser to verify that the product has been installed and is running.
>
> Products installed via the uploads folder are automatically configured with **default settings** (standard configuration for port and navigation method).
>
> This means:
>
> * The product starts automatically after installation.
> * No manual setup or configuration wizard is needed, you can immediately start with [Dowloading TREX files](/extensionsmanager/installation-guide/features/dowloading-trex-files.md) and using the extensions in your dashboard.
> * If you want other settings for your extension follow these instructions [Product configuration](/extensionsmanager/installation-guide/features/product-configuration.md)

### 5. Verify installation and troubleshoot

After the restart, open the **Extensions Manager** in your browser and confirm that the expected products are listed under **Product Overview**.

If the installed products do not appear or are missing:

1. Try repeating the installation process by placing the product `.zip` file and `license.lic` back into the `/uploads/` folder.
2. Restart the Extensions Manager again.
3. Check the log files for detailed information about the process:

   ```
   /AFT Extension Manager/log/ExtensionsManagerLog_[timestamp].txt
   ```
4. If the issue persists, please contact **Apps for Tableau Support**


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