Troubleshoot

Extension appears gray in tableau online but not in desktop

• Check the whitelisting in Tableau settings. The extension url needs to be whitelisted to be able to run in a Tableau online dashboard.

• Is the extension running behind a proxy? Be sure the proxy is not adding CSP (Content Security Policy) Headers to the request. To find out if this is the cause, open the developer tools in your browser and open the console tab. When there are red messages complaining about Content Security Policy, then this is the problem.